Privacy Policy

Last updated: 26 October 2026

About this policy

Love Skin With Aydan (ABN 64 678 322 873) is a paramedical scar, stretch mark and skin clinic at 187 Main Street, Osborne Park WA 6017. In this policy, "we", "us" and "our" mean Love Skin With Aydan.

This policy explains how we collect, use, store and share your personal information. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

Personal information

• Your name and contact details, such as your phone number and email address.
• Booking details, such as your appointments, treatments and payment history.
• Messages you send us through our website contact form, by email, by phone or on social media.
• Payment details needed to take a deposit or payment. Card payments are processed by our payment providers.

Health information

To check whether a treatment suits you and to provide it safely, we collect health information. This can include your medical history, skin concerns, medications, allergies and notes about your treatment and results. It also includes before and after photos taken in clinic.

Health information is sensitive information under the Privacy Act. We only collect it with your consent, and only when it is reasonably needed for your consultation or treatment.

Website information

When you visit our website, we and our service providers may collect technical information. This can include your IP address, browser type, device, the pages you visit and how you arrived at the site. Some of this is collected through cookies and similar tools. See "Cookies and tracking" below.

Dealing with us without giving your name

You can ask us general questions without telling us who you are. We cannot book or treat you without identifying you.

How we collect it

We collect most information directly from you when you:

• book an appointment online or by phone
• complete consultation and consent forms
• attend a consultation or treatment
• use the contact form on our website
• email, call or message us
• buy a gift voucher or hire an LED device.

We also collect some information automatically when you use our website, through cookies and pixels. If someone else gives us your information, for example a person who buys you a gift voucher, we handle it under this policy.

Why we collect it

We use your information to:

• assess whether a treatment is suitable for you and provide it
• manage bookings, reminders, deposits and payments
• keep accurate client records
• reply to your enquiries
• arrange LED device hire
• run and improve our website
• measure our advertising and show our ads to people who have visited our website
• send you updates or offers, where you have agreed or where the law allows
• meet our legal obligations.

We do not use your health information or photos for marketing without your consent.

Before and after photos

We take before and after photos in clinic to record your treatment and progress. These photos form part of your client record.

We will ask for your written consent before using any photo of you on our website, on social media or in advertising. You can withdraw your consent for future use at any time by contacting us.

Who we share it with

We share information with service providers who help us run the clinic and the website. We share it only so they can provide their services to us.

• Bookings, client records and consultation forms: Timely.
• Payments: Timely and Square. Online payments for LED device hire will be processed by Stripe.
• Website hosting: Vercel.
• Website contact form: Resend, an email sending service that delivers form messages to our clinic inbox.
• Advertising measurement: Google, through Google Tag Manager and Google Ads conversion tracking, and Meta, through the Meta pixel for Facebook and Instagram.

We may also share your information:

• with another health practitioner involved in your care, with your consent
• where we are required or authorised by law
• where it is needed to lessen a serious threat to someone's life, health or safety.

Overseas disclosure

Some of our service providers store or process data outside Australia. This includes the United States and may include other countries. We take reasonable steps to make sure these providers handle your information in a way that is consistent with the Australian Privacy Principles.

Storage and security

Your client record is stored electronically in Timely and in the other systems listed above. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, change or disclosure. Access to client records is limited to team members who need it for their work.

We keep client records for as long as we need them for your care and for as long as the law requires. When we no longer need information, we take reasonable steps to destroy it or remove anything that identifies you.

Access and correction

You can ask for a copy of the personal information we hold about you. You can also ask us to correct information that is wrong, out of date or incomplete.

To make a request, contact us using the details below. We may need to confirm your identity first. We do not charge you for making a request. We aim to respond within 30 days. If we cannot give you access or make a correction, we will tell you why in writing, as allowed by law.

Marketing

If we send you marketing messages, you can opt out at any time. Use the unsubscribe option in the message or contact us. Messages about your bookings, such as confirmations and reminders, are not marketing and will still be sent.

Cookies and tracking

Cookies are small files stored on your device. Pixels are small pieces of code that tell an advertising platform when a page is visited or an action is taken.

Our website uses:

• Google Tag Manager, which loads Google Ads conversion tracking so we can see which ads lead to enquiries and bookings
• the Meta pixel, which helps us measure our Facebook and Instagram ads and show ads to people who have visited our website.

You can limit this tracking:

• Browser settings: most browsers let you block or delete cookies.
• Meta: change your ad preferences in your Facebook or Instagram settings, or visit Meta ad preferences.
• Google: manage personalised ads in Google My Ad Center.

Links to other sites

Our website links to other sites, such as our Google reviews, Instagram, Facebook and our Timely booking page. These sites have their own privacy policies. We are not responsible for how they handle your information.

Complaints

If you have a concern about how we have handled your personal information, please contact us first, in writing if possible. We will look into it and aim to respond within 30 days.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be on our website, with the date it was last updated.

Contact us

• Love Skin With Aydan
• 187 Main Street, Osborne Park WA 6017
• Phone: 0436 001 512
• Email: info@loveskinwithaydan.com.au
• Website: loveskinwithaydan.com.au